Helius
H e l i u s
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Live USDT: $1.00

Frequently Asked Questions

Getting Started

Creating an account is simple and free. Click on the "Register" button, fill in your details including name, email, phone number, and create a password. You'll receive a verification email to confirm your account. Once verified, you can log in and start investing.

Yes, registration is completely free. There are no hidden charges or membership fees. You only need funds when you're ready to make an investment.

No, a referral code is optional. However, if someone referred you to Helius, using their referral code connects you to their network and helps them earn referral commissions. You can also join without a referral code.

Basic registration only requires your email and phone number. For larger withdrawals or to unlock higher limits, you may be asked to complete KYC verification by uploading a government-issued ID.

Investment & Deposits

The minimum investment is $20 USDT on our Starter package. This low minimum allows everyone to participate regardless of their financial capacity.

We accept USDT (Tether) on the BEP20 network (Binance Smart Chain). This ensures fast transactions with minimal fees. Please ensure you only send USDT BEP20 tokens to avoid any loss of funds.

All investment packages have an 18-month (547 days) lock-in period for the principal amount. You can withdraw your earnings and other income anytime during this period. After the lock-in period ends, you can choose to withdraw your principal or keep it invested. If you withdraw your principal, your income will stop. If you keep it invested, you will continue earning income.

Yes! You can make multiple investments and even invest in different packages simultaneously. Each investment is tracked separately with its own ROI calculations and lock-in period.

BEP20 transactions are usually confirmed within 5-15 minutes. Once your transaction receives the required network confirmations, your deposit is credited to your account and you can start investing immediately.

Withdrawals

The minimum withdrawal amount is $10 USDT. You can withdraw any amount above this minimum from your available wallet balance.

Withdrawal requests are processed every Friday. Most withdrawals are completed within 24 hours of processing. The actual time for funds to appear in your wallet depends on network conditions.

Yes, there is a 10% processing fee on all withdrawals. This amount is automatically credited to your Future Savings Reserve, which matures after 18 months and can then be withdrawn.

No, your principal investment is locked for the full 18-month term and cannot be withdrawn early. However, all earnings (ROI income, referral income, bonuses, etc.) can be withdrawn at any time.

The maximum daily withdrawal limit is $5,000 USDT. If you need to withdraw larger amounts, you can make multiple requests over consecutive days.

Referral Program

When you refer someone and they invest, you earn Sponsor Income based on their investment plan (7% to 10%). You also earn Level Income from your team's trading income across 18 levels (3% for levels 1-2, 2% for levels 3-8, 1% for levels 9-12, 0.5% for levels 13-18). You need 1 direct referral per level to unlock each level.

Your unique referral link is available in your user dashboard under the "Referral" section. You can copy and share this link with potential investors. When they register using your link, they become part of your network.

Yes, you need to have at least one active investment to qualify for referral commissions. This ensures that all participants are active investors in the platform.

No, there is no limit! You can refer as many people as you want. The more active referrals you have, the more commissions you earn. There's also no cap on how much you can earn from the referral program.

Security

We use industry-standard security measures including SSL encryption, secure password hashing, and optional two-factor authentication (2FA). All sensitive data is encrypted and we never store plain-text passwords.

Click on "Forgot Password" on the login page. Enter your registered email address and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Log in to your account and go to Profile > Security Settings. Click on "Enable 2FA" and follow the instructions to link your account with an authenticator app like Google Authenticator.

Yes, we take fund security very seriously. A significant portion of funds is stored in cold wallets for maximum security. We maintain sufficient liquidity for withdrawals while keeping the majority of assets in secure offline storage.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help.